1. Introduction and Overview
Welcome to AllStatRoofs ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website allstatroofs.com (the "Site") or engage with our roofing contractor services.
We operate in accordance with the General Data Protection Regulation (GDPR) and the Dutch Implementation Act (Uitvoeringswet AVG), as well as other applicable Dutch privacy laws and regulations.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.
2. Information Collection
We may collect the following types of information:
2.1 Personal Information You Provide
- Contact Information: Name, email address, telephone number, and postal address when you request a quote, schedule a service, or contact us.
- Payment Information: Credit card details, bank account information, or other payment details when you pay for our services.
- Property Information: Details about your property when requesting roofing services, including address, property type, roof specifications, and images of your property.
- Communication Records: Records of your interactions with us, including emails, phone calls, and in-person consultations.
2.2 Information Automatically Collected
- Usage Data: Information about how you interact with our Site, including pages visited, time spent on pages, and navigation paths.
- Device Information: Information about your device, including IP address, browser type, operating system, and device identifiers.
- Cookies and Similar Technologies: Information collected through cookies and similar tracking technologies (see our Cookies section below).
2.3 Information from Third Parties
We may receive information about you from third parties, including:
- Business partners, subcontractors, and suppliers who provide services to us
- Public databases and publicly available sources
- Social media platforms, if you interact with us through these channels
3. Use of Information
We use your information for the following purposes:
- Providing Services: To deliver the roofing services you request, including quotes, installations, repairs, and maintenance.
- Communication: To respond to your inquiries, provide updates about your roofing project, and communicate about our services.
- Improving Our Services: To analyze usage patterns, identify areas for improvement, and enhance our website and services.
- Marketing: To send you promotional materials about our services, special offers, and relevant information (subject to your marketing preferences).
- Legal Obligations: To comply with legal requirements, such as tax reporting, building regulations, and warranty records.
- Business Operations: For internal business purposes, including record-keeping, accounting, and business planning.
3.1 Legal Basis for Processing
Under Dutch privacy law and the GDPR, we process your personal data based on one or more of the following legal grounds:
- Performance of a contract with you
- Compliance with a legal obligation
- Your consent
- Our legitimate interests (which do not override your fundamental rights and freedoms)
4. Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small text files stored on your device that help us improve your experience, analyze site usage, and assist in our marketing efforts.
4.1 Types of Cookies We Use
- Essential Cookies: Required for the Site to function properly.
- Analytical/Performance Cookies: Help us understand how visitors interact with our Site.
- Functionality Cookies: Enable the Site to remember your preferences and settings.
- Targeting/Advertising Cookies: Record your visit to our Site, the pages you have visited, and the links you have followed to deliver more relevant advertisements.
4.2 Cookie Management
You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete cookies, or be notified when a cookie is being sent. However, if you disable cookies, some features of our Site may not function properly.
5. Third-party Sharing
We may share your personal information with the following categories of third parties:
- Service Providers: Contractors, suppliers, and other third-party service providers who perform services on our behalf, such as payment processing, website hosting, and customer relationship management.
- Business Partners: Suppliers of roofing materials, subcontractors, and other professionals involved in delivering our services.
- Professional Advisors: Lawyers, accountants, and insurers who provide legal, financial, and insurance services to our business.
- Government Authorities: Regulatory authorities, law enforcement agencies, and other governmental bodies when required by law or to protect our rights.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. Data Storage and Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data
- Secure networks and systems
- Regular security assessments
- Limited access to personal information
- Staff training on data protection
We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. Retention periods vary depending on the type of information and the purpose of processing.
For roofing services, we typically retain customer information for the duration of our business relationship plus a period of up to 7 years afterward to comply with tax regulations, warranty obligations, and potential legal claims.
7. User Rights
Under Dutch privacy law and the GDPR, you have the following rights regarding your personal data:
- Right to Access: You can request a copy of the personal information we hold about you.
- Right to Rectification: You can request that we correct any inaccurate or incomplete personal information.
- Right to Erasure: You can request that we delete your personal information in certain circumstances.
- Right to Restrict Processing: You can request that we limit the processing of your personal information.
- Right to Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.
- Right to Object: You can object to the processing of your personal information in certain circumstances.
- Right to Withdraw Consent: You can withdraw your consent at any time where we rely on consent to process your personal information.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month. If we need more time, we will inform you of the extension and the reasons for the delay.
You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not complied with data protection laws.
8. Children's Privacy
Our Site and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected], and we will take steps to delete such information.
9. International Data Transfers
We primarily store and process your personal data within the European Economic Area (EEA). However, we may transfer your personal data to service providers or business partners located outside the EEA. When we do so, we ensure appropriate safeguards are in place to protect your personal data, such as:
- Transferring to countries that have been deemed to provide an adequate level of protection by the European Commission
- Using specific contracts approved by the European Commission (Standard Contractual Clauses)
- Implementing additional technical and organizational measures to protect your data
By using our services, you acknowledge that your personal data may be transferred to recipients outside the EEA as described above.
10. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our Site and update the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about our data practices. Your continued use of our Site or services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
AllStatRoofs
Email: [email protected]
Website: www.allstatroofs.com